Caring About Our Customers
Experience and Commitment
- More than 25 years operating in the student loan industry,
originating and servicing loans for
and many other lender partners.
- Balanced management team with an average of more than 20
years of finance and/or student loan experience per member.
- History of working with a variety of partners to effectively
meet the needs of students and our customers.
- Solid foundation of day-to-day, hands-on experience working
in the student loan industry.
- Strict compliance with federal student loan regulations,
consumer credit laws and other laws affecting the student
Dedicated to Borrowers
- Respect for borrower privacy.
- SAF places
no mandatory time limits on handling customer calls.
- We don’t have a commissioned, high-pressure sales
force pressing students to make important fiscal decisions
in a hurry.
- Telephone wait time is tracked to ensure high level of service
- Extended phone and 24-hour Web access for students and parents
for account inquires.
- Interactive voice response system.
- A variety of forms available online, including deferment
and forbearance forms.
- Repayment options that include online, phone or direct debit